Definitions

“Agreement” or “Rental Agreement” means all terms and conditions and provisions found in the rental agreement. “You” or “your” means the person identified as the customer elsewhere in this rental agreement, any person signing this rental agreement, any Authorized Driver and any person or organization to whom charges will be billed by us at its or the customer’s direction. All persons referred to as “you” or “your” are jointly severally bound by this rental agreement. “We”, “our” or “us” means AITF Solutions, LLC (DBA: AITF Auto Rentals). “Additional Driver” means a person we list on the front page of the rental agreement. “Authorized Driver” means the renter, any additional driver or any individual permitted by state law to operate the vehicle. For renters with a pickup location in Pennsylvania, “Authorized Drive” includes your spouse. “Vehicle”, “Car”, “SUV”, “Volkswagen”, “Hyundai”, “Dodge”, “Jetta”, “Atlas”, “Cross Sport”, “Charger” and “Elantra” means the automobile or truck identified in this Agreement and any vehicle or any vehicle to substitute for it and all its tires, tools, accessories equipment, keys and vehicle documents. “Physical Damage” means damage to, or loss of, the Vehicle caused by collision or upset; it does not include comprehensive damage or loss, such as: loss of the Vehicle due to theft; vandalism; act of nature; riot or civil disturbance; flood; or, fire. Physical Damage excludes interior burn holes, window stars or cracks not caused by collision or upset. “Loss of use” means the loss of our ability to use the Vehicle for any purpose caused by damage loss resulting from this rental. Loss of use is calculated by multiplying the number of days from the date the Vehicle is damaged or lost until it is repaired or replaced, times the daily rental rate.

Renter Requirements
All renters & additional Drivers must be 21 years of age or older, have a valid driver’s license & a major credit card in their name. All Drivers must provide proof of full coverage insurance. More details in ‘Insurance Requirements’. Driver’s licenses are accepted from any USA state or territory. Licenses from outside the USA also may require an international driver’s permit. International driver’s permits are valid only if presented with the original local license. Individuals with learner’s permits are not eligible to rent vehicles. All renters must have a valid driver’s license in good standing for the previous 30 days. Renters only authorized to drive within the United States. AITF Auto Rentals reserves the right to refuse rental to anyone, for any reason.

Age Restrictions
You must be at least 21 years of age to rent, but the following provisions apply for customers between the ages of 21-24:
●         Renters 21-24 must present a valid, acceptable credit card (debit cards are not permitted) and a valid driver’s license (subject to screening of your driving record), both in the renter’s name.
●         At time of rental, an additional per-day underage surcharge for these renters may be applied. Because we don’t verify your age when you make a reservation, this fee is in addition to your quoted online rate unless you pay & checkout with the underage extra selected.

Insurance Requirements

You are responsible for all damage to the rental vehicle and/or loss you cause to other vehicles. You agree to provide auto liability and comprehensive insurance covering you, us, and the Vehicle and must remain in effect for the duration of the rental period. Comprehensive deductibles must not be more than $1,000. All drivers must carry some form of insurance to cover damages to the Vehicle in the event of an accident. 

Renter’s Collision Protection is offered by AITF Auto Rentals and costs are separate from the daily rental amount. The renter understands that this product will pay for only collision damage done to this rental vehicle with a $250.00 deductible, which will be obtained from either the renter’s initial deposit and/or captured from the payment method used at the time of booking.

The Renter acknowledges that they have read, understood, and agrees to be bound by the terms and conditions of the Renter’s Collision Protection, which are provided to the renter here.

The renter will be liable for any damage caused to the rental vehicle which is not covered by applicable insurance policy. This includes, but is not limited to, damage caused while driving under the influence, speeding, and driving in violation of applicable state and local laws or ordinances. 

Additional Drivers
Additional Drivers must meet the same rental qualifications as the renter. Additional Drivers must appear with the primary renter at the time of pick up. There will be no additional charge for each additional authorized driver including a spouse or domestic partner. There is a limit of two additional Drivers per rental contract. A spouse or domestic partner is the only permitted additional driver on non-credit card deposits. Additional Drivers age restrictions are the same as primary.

Driving Record

All renters and additional drivers are subject to having their driving record accessed and analyzed by us. AITF Solutions LLC (DBA: AITF Auto Rentals) reserves the right to deny any rental if the driving history reveals any of the following:

·       Invalid, suspended or revoked license

·       One or more convictions for reckless driving within 48 months

·       One DUI, DWI or DWAI conviction within 48 months

·       Failure to report an accident/leaving the scene of accident within 48 months

·       Possession of stolen vehicle or use of a vehicle in a crime

·       Expired license

·       Three or more convictions for moving violations within 24 months (excluding seatbelt violations)

·       Two or more accidents within 36 months

·       Other activities that suggest an unsatisfactory driving record.

Payment & Security Deposit

Payment is due upon booking to reserve the date/time chosen. Refundable security deposits are held at the time of pickup and start at $250. If you book with a debit card, deposits can be $250 or more depending on your insurance deductibles. For extended trips, an additional $250 deposit will be due every three weeks. Deposits can not be used to extend your booking. Deposits are used in the event there is damage, tolls, tickets, fuel reimbursement, or fees not included in the rental agreement. 

Any other unsatisfied expenses incurred on the trip will be charged by AITF’s Auto Rentals to the renter’s card on file. 

The renter is responsible for replacing the missing fuel.  If not, the fuel receipt plus $20 convenience fee will be deducted from the deposit at the end of the trip. 

Security deposits are returned to the same card used, 30 days following the trip end to ensure tickets that arrive by mail will be paid. Yet, every transportation authority has a different billing cycle, which means AITF Auto Rentals may not receive the ticket and send you an invoice until several months after your trip ends. That means your host may not receive notice of a ticket until long after your trip has ended. In the event of a ticket being received months after the trip has ended, AITF Auto will contact the renter directly for payment. The renter must agree that they are still responsible for paying the fine. All fines received will be plead guilty. AITF Auto will not dispute fines on the renter’s behalf, with the billing agencies. 

Tickets and Fines
AITF Auto Rentals is not always immediately notified of tickets or fines (e.g., speeding tickets, parking tickets, red light violations) incurred during a renter’s trip. Transportation authorities have varying billing cycles, and tickets may arrive weeks or even months after your trip has ended.

If a ticket is received after your trip, AITF Auto Rentals will contact you directly with an invoice for payment. A 10% ticket processing fee will be automatically added to the cost of any ticket or fine received. By renting with us, you agree that you remain responsible for paying all fines and associated fees related to your trip, regardless of when they are received. All fines will be pled guilty, and AITF Auto Rentals will not dispute fines on your behalf with billing agencies.

Late Payment Policy

Invoices that remain unpaid following the end of a trip are subject to the following late penalties:

• One Week Late: 5% late fee added to the original invoice amount.
• 30 Days Late: 15% late fee added to the original invoice amount.
• 60 Days Late: 20% late fee added to the original invoice amount.
• 90 Days or More Late: 25% late fee added to the original invoice amount, and the case will be forwarded to our collection agency.

Failure to pay outstanding invoices may result in legal action, including the possibility of filing a claim in small claims court.

Cancellation & No-Show Policy

Any trip canceled 72 hours prior to the start of the trip will not receive a refund. Guests who book within 24 hours of the scheduled trip start time have one hour after booking to cancel for free. 
If a guest requests and AITF Auto Rentals approves a trip modification, the free cancellation period remains tied to the original booking time and will not reset. Any no-show trips will not receive a refund. 

Guest No-Show
If a guest fails to cancel and does not arrive by the end of the day, it will be considered a no-show. Additionally, the following situations are treated as no-shows:

• A guest arrives without a valid license, provides an invalid license, or sends another individual in their place.
• For vehicles with remote access, the guest does not access the car within 12 hours of the trip start time without cancellation.

Why We Enforce This Policy
: This policy ensures fairness for both parties, as cancellations and no-shows block the availability of vehicles for other guests and result in lost opportunities for rentals.

Mileage Policy

All rental contracts come with a mileage allowance of 250 miles per day. There will be a $0.75/mile charge for any mileage overages. If you happen to need more miles than what is allowed, please contact us prior to your trip. Unlimited mileage is something that we offer and can be found at checkout under “Trip Add Ons”.

Smoking Policy

There is no smoking of any kind allowed in any of our rental vehicles. Violation of this agreement will end in a fine being issued to the renter at a minimum of $250. This fee will ultimately depend on if there is any smell and/or physical damages to the vehicle being rented

Pet Policy

No Pets are allowed in any of our vehicles due to safety concerns (allergies, etc.) of future renters.

Use of the Vehicle

You must exercise reasonable care in your use of the Vehicle. You are required at all times to operate the Vehicle safely, and in compliance with any applicable laws, including and without limitations, speed limits and prohibitions on impaired or distracted driving. You and all passengers are required to wear a seat belt when operating the vehicle. You are also required to meet any laws concerning car seats and other protections for children. You are only allowed to use the Vehicle within the United States and within the mileage radius (from our office) listed on the front page of this Agreement. Canada, Mexico and any other country that is not the United States are prohibited. Violations of this provision may be subject to reasonable fines issued by AITF Auto Rentals.

Late Policy

We understand that unforeseen situations happen. This is why there will be no additional cost to any vehicle that is returned up to 30 minutes late. AITF Auto Rentals can charge the following amounts for additional usage:

·      31 minutes – 2 hours late = ½ Day Charge

·      More than 2 hours late = 1 Day + $100* late return fee.

·      AITF Auto Rentals reserves the right to deduct the additional and late return fee from the deposit.

 Additional fees for authority involvement: Any costs, fines, or fees incurred due to the involvement of police or other authorities as a result of the late return will be charged to the renter.

 Payment and collections:

•       Late return fees, full-day charges, Rental Collision Protection fees, and any authority-related costs will first be deducted from the deposit.

•       Any excess charges will be applied to the cards on file.

•       Any outstanding debts will be sent to collections if not resolved promptly

Damage Policy

You are responsible for all collision damage to the Vehicle even if someone else caused it or the cause is unknown. You are responsible for the cost of repair up to the value of the Vehicle, and towing, storage, and impound fees. Your own insurance, the renter’s collision protection, or the issuer of the credit card you use to pay for the Vehicle rental transaction, may cover all or part of your financial responsibility for the Vehicle. You should check with your insurance company, or credit card issuer, to find out about your coverage and the amount of the deductible, if any, for which you may be liable. Further, if you use a credit card that provides coverage for your potential liability, you should check with the issuer to determine if you must first exhaust the coverage limits of your own insurance before the credit card coverage applies. You are responsible for all damage to, and for loss or theft of, the Vehicle including damage caused by collision, weather, road conditions and acts of nature, even if you are not at fault. You are responsible for the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect not to repair the Vehicle. You are also responsible for Loss of Use (without regard to fleet utilization), Diminished Value, and our administrative expenses incurred processing a claim. You must report all accidents and incidents of theft and vandalism to us and the police as soon as you discover them. Flat tires are a fact of life, and renters are responsible for a flat tire that occurs during the trip, as well as any related damage that may result from that flat or damaged tire. In the event of a flat, the renter should contact roadside service to change the tire and replace it with a spare, and then coordinate next steps with the host. If the tire can be repaired, it might be best to do so. If the sidewall is damaged or a repair is not possible, the renter is responsible for replacing that tire. In the event of a collision or other damage, file a police report, take photos, gather insurance/ID from another party (if applicable) and let us and your insurance know asap.

Charges and Costs
You will pay us at or before the conclusion of this rental, or on demand, all charges due to us under this Agreement, including the charges and fees shown on the Face Page of the Rental Agreement and: (a) a mileage charge based on our experience if the odometer is tampered with; (b) any taxes, surcharges or other government-imposed fees that apply to the transaction; (c) all expenses we incur locating and recovering the Vehicle if you fail to return it, return it to a location or office other than the location or office identified by us, or if we elect to repossess the Vehicle under the terms of this Agreement; (d) all costs including pre- and post-judgment attorney fees we incur collecting payment from you or otherwise enforcing or defending our rights under this Agreement; (g) a reasonable fee not to exceed $500 to clean the Vehicle if returned substantially less clean than when rented or if there is evidence of smoking in our Vehicle; and, (h) towing, impound, storage charges, forfeitures, court costs, civil and/or criminal penalties or fines and all other costs we incur resulting from your use of the Vehicle during this rental. Special rental rates, vehicle category upgrades or any equipment or services provided to you free of charge only apply to the initially agreed upon rental period: If you return the Vehicle after the Due-In Date, you may be charged the standard rates for each day (or partial day) after the Due-In Date, which may be substantially higher than the rates for the initially agreed rental period. You also may be charged the standard fees for each day (or partial day) after the Due-In date for any equipment or services provided to you without charge for the initially agreed upon rental period. You will not receive a refund of prepaid amounts if you return the Vehicle before the Due-In Date. All Charges are subject to a final audit. If errors are found, you authorize us to correct the Charges with your payment card issuer You are responsible for paying the charging authorities directly for all parking citations, toll fees, fines for toll evasion, and other fees, fines and penalties assessed against you, us, or the Vehicle during this rental. If you fail to pay any of these charges and we pay any part of them, you will reimburse us for all such charges and, in addition, pay us an administrative fee of up to $20 for each such charge.

Chargeback Clause

Renters will not, under any circumstances, issue or threaten to issue any chargebacks to the renter’s debit/credit card and/or any other form of payment for any reason whatsoever related to their trip. In the event of a chargeback, Renters will accept responsibility and their issuing bank will reverse the funds back to AITF Auto Rentals. 

Connected Vehicle & Location Data

Vehicle may be equipped with a telematics system. Renter acknowledges that such systems utilize cellular telephone and/or radio signals to transmit data and communication and, therefore, privacy cannot be guaranteed. Renter authorizes use or disclosure of or access to call location information concerning Renter or other user of the service, automatic crash notification to any person for use in the operation of an automatic crash notification system and use of the vehicle location system. Renter releases AITF Solutions, LLC (DBA: AITF Auto Rentals) from any and all damage to persons or property caused by failure of the telematics system to operate properly. Certain Vehicles contain devices that monitor the Vehicle’s condition, performance and operation, track energy consumption, distance travelled, location and other information (the “Connected Vehicle Data”), and may transmit such Connected Vehicle Data to us, our third-party providers and/or the Vehicle manufacturer. Some or all of these communications are turned on all the time, even when other services or other media in the Vehicle are turned off. These devices may have been installed by us, on our behalf, or by the Vehicles manufacturer. If the devices are installed by the Vehicles manufacturer, the Vehicles manufacturer will process the Connected Vehicles Data in accordance with its privacy notice. We do not provide the Vehicles manufacturer with your personally identifiable information (“PII”), unless authorized by you, or is necessary in connection with the provision of services provided through such Vehicles manufacturer or is required by law. We may enter into agreements with Vehicles manufacturers to receive some or all of the Connected Vehicles Data collected by these devices. We may use a third party to process the Connected Vehicles Data on our behalf. We do not provide the third-party processor with your PII, unless authorized by you, necessary in connection with the provision of services provided through such third party or required by law. Uses. If equipped and where permitted by law, we use these devices and the Connected Vehicles Data for some or all of these purposes:

1.  To provide certain aspects of our services to you e.g. remote lock/unlock, remote disable engine/cancel ignition, and automatically transmit vehicle data such as location, odometer, fuel level and other data during the rental;
2.  To manage your Vehicle rental e.g. start your rental, exchange or upgrade your Vehicle;
3.  To enable us to better understand how our Vehicles are being used;
4.  To optimize our operations;
5.  To assist in the handling of any liability or property damage claims;
6.  To provide roadside assistance services;
7.  To assist in the recovery of Vehicles which are overdue, lost or reported stolen, or suspected of being lost or stolen;
8.  To develop new products and services and enhance our existing products and services;
9.  To respond to requests from law enforcement and/or regulatory authorities;
10.  As necessary to defend, protect or enforce our rights in connection with the use of our products and/or services,
11. To protect the rights and/or property of AITF Auto Rentals, LLC or third parties;
12.  When we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or in other circumstances in which we reasonably believe our Vehicles are being or have been used in violation of law or otherwise in the commission of a crime; and
13.  To comply with law. Connected Vehicle Data is collected, used, retained & disclosed for purposes stated above.

Tampering Prohibited

Tampering with, disabling, or attempting to remove any telematics, GPS tracking devices, or Connected Vehicle Data systems is strictly prohibited. Any such action will be considered a material breach of the rental agreement and may result in immediate termination of the rental, additional fees, legal action, or reporting to law enforcement. We reserve the right to recover damages resulting from tampering or interference with these devices.

Uses

If equipped and where permitted by law, we use these devices and the Connected Vehicle Data for the following purposes:

(i) to provide certain aspects of our services to you (e.g., remote lock/unlock, remote disable engine/cancel ignition, and automatically transmit vehicle data such as location, odometer, fuel level, and other data during the rental);

(ii) to manage your Vehicle rental (e.g., start your rental, exchange, or upgrade your Vehicle);

(iii) to enable us to better understand how our Vehicles are being used;

(iv) to optimize our operations;

(v) to assist in the handling of any liability or property damage claims;

(vi) to provide roadside assistance services;

(vii) to assist in the recovery of Vehicles that are overdue, lost, or reported stolen, or suspected of being lost or stolen;

(viii) to develop new products and services and enhance our existing products and services;

(ix) to respond to requests from law enforcement and/or regulatory authorities;

(x) as necessary to defend, protect, or enforce our rights in connection with the use of our products and/or services;

(xi) to protect the rights and/or property of SQE Clean, LLC (DBA: AITF Auto Rentals) or third parties;

(xii) when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or in other circumstances in which we reasonably believe our Vehicles are being or have been used in violation of law or otherwise in the commission of a crime; and

(xiii) to comply with law.

Connected Vehicle Data is collected, used, retained, and disclosed for the purposes stated above.

Property in the Vehicle
We are not responsible for loss of or damage to any property in or on the car, in any service vehicle, on our premises, or received or handled by us, regardless of who is at fault. You’ll be responsible to us for claims by others for loss or damage.

Error in Rental Charges
The charges shown on the return record are not final and are subject to review. You’ll pay any undercharges and you’ll receive a refund for any overcharges we discover on review.

Collections

If you do not pay all amounts due to us under this Agreement upon demand, including all charges, fees, expenses, fines, penalties, and all matters associated with the rental of the vehicle including, without limitation, payment for loss of or damage to the car, rental charges, parking, red light and traffic fines and penalties, toll charges, towing, storage and impoundment fees, we will take the following actions: a) You agree to pay a late charge of 2% per month on the past due balance or the highest rate permitted by applicable law, whichever is less (collectively, “Charges”). b) You agree to also pay for any costs that we incur in seeking to collect such Charges including, without limitation, court costs and attorney’s fees in addition to any administrative fees, cost recovery, insufficient funds fees and collection fees (collectively, “Costs”)

If the law permits, you authorize us and our collection agent, to contact you or your employer, at your place of business about the payment of any past due Charges or Costs. You also agree that we or our collection agent(s) may access the personal information that you provided to us in any effort to collect any Charges or Costs under this section and may use the address provided by you on the Rental Document, or in any customer profile, as the place to send any demands or collection notices. c) In the event that you presented a credit card or debit card for payment, you understand that we may report such deficiency to an appropriate credit reporting agency and you also authorize us to share that credit and debit card information with third party collection agents and further authorize us or our collection agents to charge any amounts due to us including, but not limited to, the Charges and Costs referenced above, to that credit or debit card.

Rental, Indemnity and Warranties

This is a contract/agreement for the rental of the Vehicle. We may repose the vehicle at your expense without notice to you, if the Vehicle is abandoned or used in violation of law or this contract/agreement. You agree to indemnify us, defend us and hold us harmless from all claims, liability, costs and attorney fees we incur resulting from, or arising out of, this rental and your use of the Vehicle. We make no warranties, express or apparent, regarding the vehicle, no warranty of merchantability and no warranty that the vehicle is fit for a particular purpose.

Modifications of Agreement

No term of this Agreement can be waived or modified except by in writing that we have signed. Any renter who wishes to extend their rental period, in which the total number of days rented exceeds 28 days, must return the Vehicle to our office for inspection and a written amendment from us by the return date listed on the front page of the agreement. This Agreement or Rental Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void.

Waiver; Jurisdiction

A waiver by us of any breach of this Agreement or Rental Agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement. To the extent permitted by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or the reservation of a Vehicle. If any provision of this Agreement or Rental Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable

Severability

If any provision of this Agreement or Rental Agreement is determined to be unlawful, contrary to public policy, void or unenforceable, all remaining provisions shall continue in full force and effect.

Additional Terms

By visiting and/or taking any action on allinthefamilyautorentals.com, you confirm that you agree and are bound by the terms outlined on this page. These terms apply to our website, email or any other form of communication.

All payments are processed securely through Stripe. AITF Auto Rentals does not directly process payments through their website.